RETURNS

• Please email namaste@cacaokimono.com to request a return.
• We offer refunds, exchanges and store credits if your item is damaged or faulty.
• Unfortunately, due to the high cost and challenging nature associated with returning items to Bali we do not offer refund or exchange for change of mind. 
• Please make sure you review your order before purchasing, unfortunately we do not offer refund or exchange if you have purchased an incorrect item or size.
• If sizing is wrong, we are happy to exchange for the right size, shipping costs will be at the buyer’s expense.
• We do not offer exchange or refund on women's swimwear & underwear due to hygiene reasons.
• Eligibility for an exchange is at the discretion of Cacao + Kimono and will be determined on the reason and the product's condition.

CONDITION 

• All pieces must be returned unworn and in original condition and original packaging.

DELIVERY DATE 

• Pieces must be returned within 7 days of delivery.
• Please contact us as soon as possible to ensure we receive your request within the specified time frame.
• All sales are final after 7 days from delivery.

PLEASE NOTE 

• Sale and Outlet items are non-refundable and cannot be exchanged. Some items may be samples or slightly defective.
• Cacao + Kimono is not responsible for return shipping costs. Return shipping fee/s is the responsibility of the buyer, including any custom fees involved.